Empowering MSPs with Altitude Sync’s Cloud Solutions & Acronis RMM
Based in Cape Town, South Africa, our journey at Altitude Sync is driven by a core mission: to be a leading cloud aggregator that empowers businesses with innovative cybersecurity solutions, bridging service gaps and enabling growth. Our partnerships with international vendors, including Acronis, allow us to deliver customised, high-quality services that ensure comprehensive protection and shared success for our clients and partners.
Our focus is on building a dynamic ecosystem of long-term partnerships grounded in quality and sustained expansion. We offer holistic solutions that adapt to the ever-changing needs of MSPs and their clients – by working closely with vendors like Virtuozzo, Acronis and trusted data centres. Our commitment to service excellence is what fuels our clients’ and partners’ long-lasting value.
Challenges We Recognised & Addressed
In collaborating with MSPs, we saw firsthand the challenges they face when managing growth and delivering exceptional service. Many MSPs’ operations are hampered by juggling multiple disconnected tools, which complicates workflows. Managing tools across diverse environments increases operational time and reduces overall efficiency. Growth hurdles often arise from tools that are complex and costly to maintain, limiting service scope and profitability. Our role was to step in and provide clarity—streamlining operations to foster growth.
From our observations, the common real-world issues include inefficiency caused by tool sprawl, flat or stagnating revenues due to operational complexity, and difficulty in expanding service offerings without incurring higher costs.
Our Approach & Solutions
Through our deep engagement with MSPs, we found that simplifying and consolidating management tools was essential. We’ve helped clients replace fragmented solutions with a unified platform – most notably, Acronis RMM – enabling them to deliver faster, more reliable client services, expand their service portfolio efficiently, and increase margins and profitability by reducing operational overhead.
One of the keys unlocks has been helping MSPs see that a single, integrated platform isn’t a risk but an enabler – reducing the need to manage multiple isolated tools and allowing them to focus on strategic growth rather than troubleshooting.
Why We Chose Acronis RMM
Acronis RMM is a pivotal part of the Acronis Cyber Protect Cloud platform, and it has become our go-to solution for MSPs due to its comprehensive feature set and seamless integration. We’ve seen firsthand how this platform transforms MSP operations: Automated patch management and vulnerability assessments streamline routine tasks. Secure remote access and scripting capabilities enhance efficiency. Centralized management of cybersecurity, data protection, and Microsoft 365 services reduces complexity.
By integrating these functions into one platform, MSPs can perform tasks that previously required multiple tools – saving time, reducing costs, and increasing the capacity for service expansion. From our experience, MSPs benefit by offering a broader range of services without proportionally increasing resources, and they can roll back patches easily when issues arise, minimizing downtime. They can also target specific devices for updates and management with precision.
The Real Results We’ve Seen
Our engagement with MSPs has led to remarkable growth and efficiency gains. Many clients, once on disparate tools, have transitioned fully to Acronis RMM, experiencing immediate benefits. One MSP client saw their revenue more than double within just a few months of adopting the platform. Overall, we’ve observed a doubling of growth for our MSP partners over the span of a year, with some achieving a 25-35% increase within a couple of months.
Most significantly, the reduction in tool sprawl has directly boosted profitability. MSPs are now able to reallocate resources more strategically focusing on client relationships and business development rather than firefighting operational issues.
Our Role in Enabling Growth
From the outset, we work closely with MSPs to identify their goals and help craft a tailored roadmap for success. We guide them through adopting a comprehensive, easy-to-manage platform – empowering them to work smarter.
Our mantra: “A single, consolidated platform increases profitability and simplifies operations.” We emphasise that consolidating tools isn’t a risk but a strategic advantage – one that enables MSPs to scale efficiently.
Final Thoughts
We’re proud to have contributed to the digital transformation of our MSP partners. By leveraging Acronis RMM, they’re boosting revenues, reducing costs and enhancing service quality – enabling them to grow sustainably and profitably.
Our mission remains clear: to streamline operations, drive innovation and help MSPs realise their full potential. As our clients’ progress with the Acronis platform, they’re not just managing their clients better – they’re building stronger, more profitable businesses.
